Tristar Medical Group understands the importance of patient confidentiality and as leading, healthcare provider ensures adequate protection of personal information.

The purpose of collecting personal information is so that we may assess, diagnose and treat your illness properly and provide you with the best possible healthcare. Maintaining patient and employee privacy and confidentiality is emphasised in Tristar Medical Group as being compulsory for employees and contractors. Employees and contractors must refrain from any discussion, within and outside the practice, which can jeopardise the privacy of patients or other employees and contractors. Employees and Contractors who, by the nature of their duties, have access to private and confidential information, must respect and guard this information securely to ensure third parties cannot access them unless required by law. We impose security and confidentiality requirements on how they handle your personal information.
The obligation to maintain privacy and confidentiality continues even after an employee or contractor has left Tristar Medical Group. The breach of privacy and confidentiality, if evidenced, will result in instant termination of employment or contract and possible further legal action.


We collect information that is necessary and relevant to provide you with medical care and treatment, and to manage our medical clinics. This information may include your name, address, date of birth, gender, health information, family history, credit card, direct debit and contact details. We collect information in various ways, such as over the phone or in writing, in person in our clinic or via the internet if you transact with us online. Medical and non-medical staff may collect this information. This information may be stored on our computer medical records system and/or in handwritten medical records. In emergency situations, we may also need to collect information from your relatives or friends.
We may be required by law to retain medical records for certain periods of time depending on your age when we provide services.


Only people that need to access your health information will be able to do so and we will treat your personal information as strictly private and confidential.  We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. There are circumstances where we may be permitted or required by law to disclose your personal information to third parties.  For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law or hospitals. We may also from time to time provide statistical data to third parties for research purposes.  We may disclose information about you to outside contractors to carry out activities on our behalf, such as a solicitor. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Website & Security

We work hard to make the Tristar Medical Group’s website as secure as possible. Our website may also contain links to other Medical Group websites, which have been added to improve the services and information we offer. Tristar Medical Group is not responsible for the privacy practices or the content of other websites and you should exercise your best judgment when sharing personal information on these websites.

Policy Review

By using this website, you are agreeing to the terms of the Tristar Medical Group Privacy Policy. We reserve the right to update and modify our privacy policy as required, in order to address new issues and reflect any changes. We will post any changes here on our website.

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